Monthly Archives: March 2011

Pinch to Zoom Is So 2010

April 6 won’t be just any Wednesday for me. It’s the day AT&T promises me a deep discount on a new smartphone. More importantly, though, it’s the day we’re helping to launch a new company, a company that makes an … Continue reading

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Posted in Uncategorized | Tagged Apple, Apple iOS4, Apple iPhone 3G, AT&T, feature phone, Google, IDC, mobile web, smartphone | Leave a comment

A Virtual “Corrections” Page – Can it Really Protect One’s Reputation Forever?

This morning, my colleague forwarded me a New York Times article about a new web site called ICorrect, which, according to the site “protects one’s reputation in cyberspace forever.”  Hmm, bold claim; I read on. The site goes on to … Continue reading

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Posted in Uncategorized | Tagged BP, HSBC, ICorrect, Niall Ferguson, reputation, Sir John Bond | Leave a comment

Nuclear Power’s Volatile Reputation: Repercussions of the Fukushima Accident

First there was Three Mile Island, then Chernobyl, now Fukushima. After more than 20 years without a major nuclear accident, just as many people began to trust nuclear power again, an unforeseeable earthquake and its consequences reignite  fears about nuclear … Continue reading

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Posted in Uncategorized | Leave a comment

And now this from the Time Capsule…

When you are compiling a Top 10 list for customer service, you can put L.L. Bean at the top, according to BusinessWeek’s 2010 Customer Service Champ List. The majority of the champs are in the retail business, of course, because … Continue reading

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Posted in Reputation Props | Tagged American Express, AmEx, Apple, Bill Crutchfield, BusinessWeek, BusinessWeek's 2010 Customer Service Champ List, Consumer Electronics Hall of Fame, Crutchfield, Customer is Always Right, LL Bean, Panera Bread, Thomas Edison | 2 Comments

Groupon Passes the Buck: Two Reputations at Risk

Crispin Porter + Bogusky has created some of the most memorable ad campaigns of the last decade – among them, the American Legacy Foundation’s theTruth.com anti-smoking campaign, the Burger King “King” ads, and Microsoft’s “I am a PC” commercials that took … Continue reading

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Posted in Uncategorized | Tagged Advertising Age, Bloomberg BusinessWeek, Burger King, crisis management, Crispin Porter + Bogusky, Groupon, Microsoft, Morrissey & Company, Peter Morrissey, reputation, theTruth.com, Timothy Hutton | Leave a comment

Day at the Beach or Bombs Away? Operation Odyssey Dawn Obscures War

I would have liked to be a fly on the wall in the Situation Room at the White House when the Joint Chiefs of Staff and President Barack Obama put the finishing touches on the decision to take out Libya’s … Continue reading

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Posted in Industry & Current Events | Tagged CBS Late Show, communications, David Letterman, Kadafi, language, Libya, No-Fly Zone, Operation Odyssey Dawn, Politics, President Obama, public relations, reputation, Reputation communications, war | Leave a comment

#SXSW Redux

By now you all know that the last two weeks have been dominated by Austin’s South by Southwest. The statistics to be exact: Image Courtesy of: RetailMeNot Can you think of any other “conference” that has branded itself better*? Channeling … Continue reading

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Posted in RC Tools | Leave a comment

So Long, Farewell, Auf Wiedersehen, Goodbye

  Today’s post is bittersweet: after helping to establish The Fosbury Flop just over one year ago, and watching it become such a dynamic source of information regarding reputation communications and current events, I can’t help but feel a sense … Continue reading

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Posted in Reputation Wrap-Up | Tagged American Car, apology, BP, Built Ford Tough, Charlie Sheen, Gilbert Gottfried, Libya, Mel Gibson, Morrissey & Company, No Comment, Peter Morrissey, Reputation communications, The Fosbury Flop | 2 Comments

If the Marketing of Cloud Computing is Confusing You, You’re in Good Company

McKinsey&Company reported that there are 22 separate definitions of cloud computing. That was two years ago. Do you think the number of definitions has increased or decreased since then? I checked with McKinsey, via Google, and as far as I … Continue reading

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Posted in Uncategorized | Tagged cloud computing, Google, McKinsey&Company, Oracle Applications Users Group, private clouds, public clouds, security, The Armada Group, Unisphere | Leave a comment

The Reputation of Beer

Before I begin this post, I must confess that I am a terrible mother – I forgot to dress my children in green this morning – they left the house without even so much as a green hair ribbon. So, … Continue reading

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Posted in Industry & Current Events | Tagged Beer, Guinness, Harp, Irish, reputation, Sláinte, Smithwick's, St. Patrick's Day | Leave a comment