Tag Archives: crisis communications

Pinterest – Passing the Buck

If you use Pinterest, a website where you can organize and share images you find online, you may have heard about its recent copyright infringement troubles. Content creators are concerned about their photos “being copied wholesale” to the site by … Continue reading

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Crisis Communications: 6 Simple Steps To Apologize

Most crisis communications experts, like our own Peter Morrissey, will advise clients to say “you’re sorry” as soon as it has been realized an error has been committed.   While it seems like a common sense response to many of us, … Continue reading

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Survey Says: Majority of Americans Afraid of Something Fearful

The rising heat over the national debt ceiling crisis is hotter than road tar in July, but NBC and the Wall Street Journal (WSJ) might have discovered a way to settle this impasse: Just ask the American public what it … Continue reading

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Reputation Wrap-Up

Worst and Best Toys of 2010 The end of the calendar year always marks a review of the first 11 months, and with the holidays upon us, product reviews of toys top the list. The Consumer Products Safety Commission has … Continue reading

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TSA, Four Loko Respond to Critics

Homeland Security Secretary Janet Napolitano announced two months ago that full-body scans at U.S. airports would be paid for through the American Recovery and Reinvestment Act. Since the announcement, 68 airports now utilize these devices, including most recently Orlando, Dulles, … Continue reading

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Spam Cruise Docks Safely in San Diego Harbor

Carnival cruise ship The Splendor made headlines this week as an engine room fire left the vessel without enough power to continue on the cruise – let alone get back to land. The Splendor lost almost all power 500 miles … Continue reading

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Crisis Management Crisis Management

Yes, you read that correctly: today’s Fosbury Flop is about what happens when your communications plan backfires, or at least comes under heavy suspicion. Yesterday morning The Atlantic ran a piece of investigative journalism on the apparently sorry state of … Continue reading

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Reputation Wrap Week 10/24

More Car Recalls To start off the wrap, Japanese car maker Nissan announced its third largest recall in company history this week, recalling 747,000 SUVs and trucks in the U.S. Citing an electrical issue that may cause the cars to … Continue reading

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Almost…but not quite

I enjoyed reading Peter Goodman’s article this past weekend in the New York Times about the “do’s and don’ts” in a corporate emergency.  Mr. Goodman got it mostly right, but I think some of the experts missed the most basic … Continue reading

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PR Parable: Step Carefully

The story starts like this: A hunter digs a deep pit. He sets razor-sharp spikes firmly on the floor of the hole. Then he covers the snare carefully, creating a blanket of twigs and leaves to conceal the subterranean hazard. … Continue reading

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