Tag Archives: Customer Service

Pinterest – Passing the Buck

If you use Pinterest, a website where you can organize and share images you find online, you may have heard about its recent copyright infringement troubles. Content creators are concerned about their photos “being copied wholesale” to the site by … Continue reading

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Home Depot’s Q1 Profits: A Houdini-esque Act? Or Just Good Business

Home improvement retailer Home Depot recently posted Q1 numbers that would baffle most in the current dismal housing market:  net profits are up 12%, despite a drop in sales.  Today a Forbes blogger likened the growth to pulling a “Houdini.”  Home Depot … Continue reading

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In Praise of Apple

I can’t imagine that Steve Jobs needs my praise (or my money) but I am going to hand it to him just the same. Apple has an amazing reputation. I haven’t actually made the switch to a Mac but my college … Continue reading

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Boeing Soars After Twitter Apology

AdvertisingAge just posted an article praising aviation giant Boeing for the way it handled what could have been a serious social media misstep.  After an 8-year-old boy sent a crayon-drawn picture to the company, the jet manufacturer sent a delightful … Continue reading

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